Recruit, select and induct staff
Student Assessment Task
ASSESSMENT INFORMATION FOR LEARNERS 4
HOW YOU WILL BE ASSESSED 4
What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks? 4
What if you disagree on the assessment outcome? 5
Assessor Responsibilities 5
How should I format my assessments? 5
How should I reference the sources of information I use in my assessments? 6
ASSESSMENT GUIDE 7
ASSESSMENT COVER SHEET 9
ASSESSMENT TASK 1 11
ASSESSMENT TASK 2 14
ASSESSMENT INFORMATION FOR LEARNERS
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
• Your skills and knowledge using written and observation activities that apply to the workplace.
• Your ability to apply your learning.
• Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
How you will be assessed
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the requirements of the performance criteria and knowledge in this unit to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.
What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.
If you submit assessment by the due date and deemed ‘NYC’, you will be provided another opportunity to submit assessment without any penalty. However, failure to submit by the due date will cease any free resubmission opportunity.
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
If you do not agree with an assessment decision, you can make an assessment appeal as per your SCA’s assessment appeals process.
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
• Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
• Ensure that all documentation is signed by the learner, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
• Ensure that their own qualifications are current.
• When required, request the manager or supervisor to determine that the learner is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
• When required, ensure supervisors and learners sign off on third party assessment forms or third-party report.
• Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted with your assessment responses.
You required to submit this assessment task electronically, please complete the Assessment coversheet and signed electronically or print your name. Your assessor will provide your feedback electronically either by an email or through the learning management system. Your assessments should be typed in an 11 or 12 size font for ease of reading.
Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your SCA’s reassessment policy.
Depending on the task, this may include:
• resubmitting incorrect answers to questions (such as written questions and case studies)
• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
• redoing a role play after being provided with appropriate feedback about your performance
• being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.
Your Trainer / Assessor will advise you should there be any change.
Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
For example, SITXWHS003 it should be John smith_SLB00005B_ SITXWHS003
How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:
• Website Name – Page or Document Name, retrieved insert the date. Webpage link.
• For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State.
The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for this unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Written Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
Observation/Demonstration All elements, criteria, knowledge and performance evidence are demonstrated at the appropriate AQF level Could not demonstrate elements, criteria, knowledge and performance evidence at the appropriate AQF level
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the knowledge required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity All tasks in the practical activity must be completed and evidence of completion must be provided to your trainer/assessor.
All tasks have been completed accurately and evidence provided for each stated task. Tasks have not been completed effectively and evidence of completion has not been provided.
Attachments if requested are attached Requested supplementary items are not attached
This assessment task only consists of Written Questions and Case study.
ASSESSMENT COVER SHEET
Assessment Cover Sheet
Assessors Name: Date Submitted:
The following questions are to be completed by the assessor:
Is the Learner ready for assessment? ? Yes
Has the assessment process been explained? ? Yes
Does the Learner understand which evidence is to be collected and how? ? Yes
Have the Learner’s rights and the appeal system been fully explained? ? Yes
Have you discussed any special needs to be considered during assessment? ? Yes
The following documents must be completed and attached:
? Assessment Task 1: Written Activity
The learner completed satisfactorily the written activity as per the assessment requirement. ? S
? Assessment Task 2: Practical Activity
The learner demonstrated satisfactorily the practical activity as per the assessment requirement. ? S
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO
I declare that:
? I have provided with the explanation and instruction of the assessment criteria
? The material I have submitted is my own work
? I have kept a copy of all relevant notes and reference material that I used in the production of my work
? I have given references for all sources of information that are not my own, including the words, ideas and images of others
Learner Signature: Date:
Result and Feedback
Feedback to Learner:
Overall Outcome ? Competent ? Not yet Competent
Assessor Signature: Date:
ASSESSMENT TASK 1
You require to complete the following activity, you may use reference material to assist you such as texts and the internet, however you must correctly reference your information.
You must answer all questions correctly and in accordance with the instructions given.
1. Design 5 questions that an interviewer would ask the interviewee to test his skills and knowledge, fit for the job and qualification?
2. What are the employer legal compliant requirements for recruiting a new staff?
3. Design a checklist for recruiting a new staff.
4. Suggest 4 types of innovative technology for interviews, selection and assessment methodology employed in the industry?
5. What are the employer legal compliant requirements for recruiting a new staff?
ASSESSMENT TASK 2
You have recently hired as an HR manager in ABC hotel. As an HR manager you require to recruit, select and induct staff. Please read the following case study and answer the question.
The assessment should be conducted in SCA simulation setup (COVID19 Exemption)
• Computers, Microsoft office, printers and communication technology.
• Access to a relevant laws and regulation.
Your assessor will advise you of the date of the assessment
1. Job description
2. Letter advising unsuccessful application
3. A “Letter of offer”
4. An induction check list.
• Your assessor will advise you regarding the role play as per the assessment requirement.
Please carefully read the following:
You have recently hired as an HR manager in ABC hotel. The company have 3 branches in Sydney and currently consist of 39 employees full time, part time and casual employees. In addition to the current employees, management has decided hire a fulltime chef for one of their branches. As an HR manager you require to recruit, select and induct staff.
1. Create Job description for the new position
You require to create a job description for the position for post an advertisement.
Please carefully read the following:
There are few applicants applied for the position, among them you selected two persons Amanda and John for the final interview. Following the interview, upon confirmation from the CEO, you have selected Amanda for the position.
2. Conduct a roleplay facilitated by your assessor.
Your assessor will create a simulated environment and play role (assessor or class mate) for John and Amanda. You require to interview them in accordance to the question you designed in the question 1 of assessment task 1.
3. Write a letter for unsuccessful applicants
Please write a letter to John advising him about his unsuccessful applications.
4. Create a Letter of offer
Please create a “Letter of Offer” and send to Amanda advising her application outcome.
5. Induction checklist
Using the Job Description, create an induction checklist for the new staff member that you could use to give them basic training for the job role and the business.
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